Contact & Support.
Have a question about your 12-key macro pad, order, setup, shipping, firmware, or configuration? Message us and we’ll help you get your NexMacro running the way your workflow needs it.
Ways to reach us
Support active- Email support@nexmacro.com Best for orders, billing, shipping, and detailed support. Email
- WhatsApp Message us directly Quick questions about compatibility, stock, or setup. Chat
Contact Our Team.
Use this form for order questions, technical issues, setup help, shipping questions, or general NexMacro support. The more detail you include, the faster we can help.
Questions Before You Message?
Quick answers for orders, shipping, setup, firmware, compatibility, and Discord support before you contact the NexMacro team.
Start with the common fixes.
Most setup and order questions can be solved quickly with the right details. If the FAQ does not answer it, send us a message through the form above or join the Discord for community setup help.
Yes, NexMacro is set up for worldwide shipping. Delivery times depend on the shipping service selected at checkout and your location.
- Australia: usually 4–6 business days once dispatched.
- North America and Europe: typically 4–7 business days.
- Rest of world: usually 5–10 business days depending on local carriers and customs.
Tracking is provided once your order leaves the warehouse.
NexMacro is a desktop control surface for shortcuts, macros, app actions, profile switching, media control, and workflow control. It is designed for creators, developers, streamers, editors, productivity users, and anyone working across multiple apps.
Yes. NexMacro is designed for PC and Mac workflows. Exact feature support can depend on the app, operating system permissions, and how each shortcut or macro is configured.
Yes. NexMacro is built around custom visual layouts, including icons, backgrounds, and profile-based setups, so each workflow can be easier to recognise at a glance.
The dual rotary knobs can be used for actions like volume, timeline control, zoom, brush size, scrolling, media control, or other mapped functions depending on your software setup.
Start by checking that the USB-C cable supports data, not just charging. Then try connecting directly to your computer instead of through a hub. If the issue continues, include your operating system, cable type, and screenshots when you contact support.
The more context you include, the faster we can help. Ideally include your order number, operating system, the app you are using, what you expected to happen, what actually happened, and any screenshots or short clips that show the issue.
Use Discord for quick setup questions, workflow ideas, layout inspiration, or community help. Use the support form or email for order issues, warranty questions, shipping concerns, billing, or anything involving private details.